Frequently Asked Questions

1. How long does it take to process my order?
Orders are usually processed within 1–2 business days.

2. What is the delivery time?
Once shipped, orders typically reach you in 3–5 business days, depending on your location.

3. Do you offer Cash on Delivery (COD)?
Yes, we offer COD. But COD orders may require a quick confirmation call or WhatsApp message before dispatch.

4. How do I track my order?
You’ll receive a tracking link via SMS/Email once your order is shipped.

5. Can I cancel my order?
Yes, you can cancel your order before dispatch. Once shipped, cancellation is not possible.

6. What is your return policy?
We offer a 5-day return policy with a compulsory unboxing video as proof. Refunds are processed after we receive and check the product.

7. How do I request an exchange?
Exchanges are accepted within 48 hours of delivery with an unboxing video. A flat fee of ₹150 applies.

8. How long does it take to get my refund?
Refunds are usually processed within 7–15 working days after the returned product is received and verified.

9. What if I receive a damaged or wrong product?
Don’t worry! Share your unboxing video with us via email or WhatsApp, and we’ll resolve it quickly.

10. How can I contact customer support?
You can reach us at:

• Email: [Your Support Email]

• WhatsApp/Phone: [Your Business Phone Number]
  Support hours: Monday–Saturday, 10 AM – 6 PM IST.